Who we are
DCW Hot Tub Hire is a trading name of DCW Ventures Group Ltd.
Our website address is https://hot-tub-hire.uk and we are located at 24 Clondberry Close, Tyldesley, Manchester, M29 8RE.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We use Google Analytics and Hubspot to measure visitors to our website. This helps us get anonymous statistics on how many people visit our website and understand the user-behaviour of our visitors.
We never share your personal details with Google Analytics, but your personal details will be shared with Hubspot in the event that you submit them via the contact form on our website as this is where we store all of our customer data to run our business and communicate with our customers.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you provide us with your contact information either via our contact form, a phone call or email then your contact information will be stored in our CRM database (Hubspot) and also in our email contacts (Gmail).
How we protect your data
All of our customer data is stored on highly secure platforms from both WordPress, Google and Hubspot. We enable 2-factor authentication which means anyone accessing our data from outside our organisation will be unable to do so without access to a backup email or phone number.
What data breach procedures we have in place
We have procedures in place from both WordPress, Google and Hubspot to automatically notify us instantly of any potential breach of our customer data. We can then take immediate action to change passwords and remove any unauthorised users from our systems.
What third parties we receive data from
We use the Hubspot CRM to manage our customer data and Hubspot shares limited existing company data with us as part of this service.